Return and Exchange

Custom-made blinds and shades enhance your home’s beauty. Our window coverings are tailored to fit your windows, your style, and your lifestyle perfectly base on your measurement. With this in mind, we guarantee your 100% satisfaction.

For our customer 100% satisfaction, you should follow two situations are met:

  1. Order free samples. Sometimes colors don’t translate perfectly on your computer screen, so free samples are one great way to check the color before you make your final purchase. And because they’re free, what do you have to lose? Get your order right the first time with free samples.
  2. Provide accurate information and measurements. You should measure one window by one window even looks like same size windows. And because your contractor or home builder whom install windows to wall use various skills, depend on your wall conditions.

In the unlikely event that there’s a problem, we offer several solutions.

If there is a defect in material or workmanship or we made the wrong size, we will exchange or repair your window coverings at no cost to you for up to 90 days. We will even pay the shipping for you to send the product back, and we’ll cover the shipping to get the replacement or repaired products back to you. To be eligible for this option, you must be exchanging or repairing the same product in the same size that you’re returning. There is no limit on the number of products eligible for this option.

If you want to return your custom order because you submitted incorrect measurements or for any other reason, you have a couple of options. Please remember that because they are custom made products, we cannot offer a refund unless the product is defective. If the window coverings don’t fit your windows and are an inch or two too wide, some products allow for our factory to trim the width to the correct size. This option is a flat rate of $20 per blind or shade. You will be responsible for the cost of shipping the product back to the manufacturing facility. However, if you want to return your order for any other reason within 90 days of your order, you can place a new order for up to 5 blinds or shades per customer at a 50% discount off the current coupon price and add a $10 fee for shipping per window covering ($25 for shutters). You will be responsible for paying return shipping fees.

The Benefits of Free Samples

One way to avoid returning your product is to first order free samples. Sometimes colors don’t translate perfectly on your computer screen, so free samples are one great way to check the color before you make your final purchase. And because they’re free, what do you have to lose? Get your order right the first time with free samples.

How to Avoid Measuring Mistakes

Almost 90% of returns are a result of common measuring mistakes. But all that can be easily avoided, so you can have the perfect product for your space the first time around. For measuring tips and instructions, please view our measuring tools page

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